FAQ

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We’ve shared some of our most frequently asked questions to help you out!
  • We DO NOT sell second hand laptops
  • Brands that we sell are HP, Lenovo, Acer, Dell, Asus
  • Laptops not listed on our website can be sourced in two (2) days
  • DO NOT buy cheap unknown brands, rather consult us for credit facilities we offer
  • Products are available immediately on receipt of full payment

       Terms and Conditions

  • Up to six (6) months
  • Pay 45% deposit and settle the balance in equal installments
  • Approve and sign a debit order authorization in store or online
  • You only get your product when your product is fully paid
  • NO Refunds, customer can opt for a different product of the same value
  • Complete online application form or visit one of our store closer to you
  • Documents required : ID copy, proof of registration and 3 months bank statements

       Terms and Conditions

  • Up to 3 months
  • Pay 75% deposit and settle the balance in equal installments (Laptops only)
  • Pay 50 % deposit on small items up to 2 months installments (e.g. Laptop bag)
  • Approve and sign a debit order authorization in store or online
  • You get your product immediately when account is approved and deposit is paid
  • NO Refunds, customer can opt for a different product of the same value
  • You must have a stable income to open an account successfully
  • Complete online application form or visit one of our stores closer to you
  • Documents required : ID copy, proof of registration and 3 months bank statements

Students: ID copy, proof of registration and three (3) months bank statements

Private Individuals: ID copy, payslip copy, three (3) months bank statements and proof of residence

  • Fundi card pricing is slightly higher that cash prices
  • We are accredited NSFAS merchant since 2013
  • Fundi and Sbux systems in place
  • Bursary beneficiaries ( Request a quotation from us and arrange an EFT or cheque payment from your Finance Department or Bursary Institution)
  • All campuses : NWU, UJ, Wits, UP, UNISA, CUT, TVETS etc.
  • You simply buy online via our website, make a payment and we deliver directly to your residence
  • Online orders takes 3 to 5 Days Nationwide
  • Average delivery cost is R150 to R250 via Postnet / Courier Guys
  • Average delivery cost is R250 to R500 to your home address
  • We can deliver for free within 10km radius from our stores
  • You can also send us a parcels via Pep Store (Ref P8379 : Use our business name and cell number 063 330 2194)
  • All our products carry a seven (7 )days guarantee and a full one (1 )year warranty
  • For us to collect your product and return it to you  will cost approximately R220 to R250

Click on link if you would like our courier to collect your device for repairs : Click Here

Information required to complete courier online form above

  • Laptop dimensions will be Box – 1 ,Weight –  2,25, Dimensions – 52 x 30 x 7
  • HP Laptops Address

Ensure IT Services, Unit No 9 & 10

Alphen Square South

No 745, 16th Road

Randjespark, Midrand

  • Lenovo Laptops Address

Partserve

Linbro Business Park

16 Milky Way Avenue

Frankenwald, Sandton 2065

  • Our repairs take two (2) to three (3) weeks, max 7 weeks depending on the problem
  • We have dedicated online support service for customers who cannot walk in to our store
  • You can also Whatsapp us to check if we can not solve your problem online
  • To track your repair status use the case or job card number received from us and click on one of the links below

            HP Products : Click Here

            Lenovo Products : Click Here

  • Free Office 365 for students

           To Download Click Here

  • We also sell to general public, all local schools and learners
  • Vanderbijlpark :          CBD
  • Vanderbijlpark :          Opposite VUT
  • Pretoria West  :           Opposite TUT
  • UJ                      :           Opening soon
  • We have pop up stores for all other campuses and can reach all customers everywhere in the country
  • VTC-Vaal
  • VTConCampus
  • VTCHoldings

Are you in need of ICT services for your Business or Institution?